Customers may return their items that are bought full price for exchanges or refunds.
Timeframe and procedures
Customers MUST notify the store right away after they receive the package and wish to return them. *Items must be back with us within 14 business days after the items are successfully delivered to international customers* (For domestic customers, please return items to us within 7 business days)
Customers MUST ship the items back with tracking numbers.
Is my order eligible for returns?
If your items are bought full priced, they are eligible for returns.
If the items are bought under Clearance Sale or any promotional codes are applied at check out, your items are not eligible for returns.
How does it work?
For refund, you will receive full refund for the item that you have paid for.
For exchange, we will send a new item your way in a new size (same product) once we receive the item back from you.
Do I need to pay the shipping fee to ship the items back to Flexi Lexi Fitness and also for Flexi Lexi Fitness to ship the new items back to me?
Shipping expense back to our head office in Thailand is the customers' own responsibility.
If you would like to exchange the items to another size, we will send a payment link to collect $30 USD for express shipping worldwide fee from you in order for us to ship the new items back to you.
NOTE: We offer FREE express shipping worldwide only once with your first purchase. If you would like an exchange, all shipping fees will be your responsibility.
We reserve the rights NOT to refund/exchange when..
• Items are not received back
• Items are damaged or not in 100% condition (This means the item has to have our brand's paper tag attached and in our original zip lock bag)
• Items have been washed/worn
• Items were bought under Clearance Sales section or with promotional/discount codes or gift cards won from giveaways/challenges
Custom and imported taxes
IMPORTANT: If there's custom taxes with the returned package, you will need to pay for the taxes once the package enters Thailand before we can get the package back.
If you refuse to pay for the taxes, we, unfortunately, cannot accept the package.
Exchange for another size
For exchange, the item has to be in 100% condition (with zip lock bag and paper tag attached). We can exchange to the same item of another size only.
Your item has to be bought full price for it to be eligible for exchange. Shipping fee for the old item back to us and the new item back to you will be on your expense.
Please note that we are not responsible for lost items so it is strongly recommended that you ship your return items back to us with tracking numbers and insurance.
Can you track the returned package for me?
Please note that it is the customers' responsibility to track for their own package to make sure that the package is safely delivered back to our office. Without any proof of successful delivery results, we cannot refund or exchange.
Please kindly write to us at email@example.com for Return Instructions and Return Address.