Customers may return their items that are bought full price for full refund of the items (minus shipping fee) you have paid for.
Customers MUST notify the store right away after they receive the package and wish to return them.
Customers MUST ship the items back with tracking numbers. PLEASE NOTE THAT ALL ITEMS BOUGHT WHOLESALE, WITH DISCOUNT CODES OR UNDER CLEARANCE SALES OR WITH GIFT CARDS WON FROM GIVEAWAYS/CHALLENGES ARE FINAL. NO REFUND/RETURN/EXCHANGE ARE ELIGIBLE FOR THESE ITEMS.
Shipping expense back to our shop is the customers' own responsibility. Full refund (minus shipping fee) will be transferred back to your Paypal account once the package is received and checked that they are in 100% condition.
We reserve the rights NOT to refund/exchange when..
1. Items are not received back 2. Items are damaged or not in 100% condition (This means the item has to have our brand's paper tag attached and in our original zip lock bag) 3. Items have been washed/worn 4. Items were bought under Clearance Sales section or with promo/discount codes or gift cards won from giveaways/challenges (not bought full price)
**Items must be back with us within 14 business days after the items are successfully delivered to the customers**
If there's custom tax with the returned package, Thai Post will keep the package with them and send us a customs notice. We will let you know and send you PayPal link to cover the custom tax and messenger fee to retrieve this package from the post office before we can exchange or refund for the items.
For exchange, the item has to be in 100% condition (with zip lock bag and paper tag attached). We can exchange to the same item of another size only. Your item has to be bought full price for it to be eligible for exchange. Shipping the new item back to you will be on our expense.
Please note that we are not responsible for lost items so it is strongly recommended that you ship your return items back to us with tracking numbers and insurance.
If your package is returned to us by DHL EXPRESS, that means that you haven't provided us with the correct address or cannot be reached via the contact details that you have provided. The package will be returned to us as "unclaimed" or "returned".
Please kindly note that custom taxes depend on your country's customs and that you are responsible to pay for them. If you do not want to pay for custom taxes and refuse the package, the package will be returned to us as "refused" package.
In both cases, it is your responsibility to contact us to get the package sent back to you ($30 USD shipping fee will have to be sent to our paypal: firstname.lastname@example.org).
If you do not want your order anymore, please let us know and we will refund the payment you have paid for minus shipping fee + customs taxes on the way back to Thailand + $10 USD restocking fee.
We reserve 2-4 business days (after we receive the package back) of any shipping back and refund for unclaimed/returned/refused packages.
Please note that it is the customers' responsibility to track for their own package to make sure that the package is safely delivered back to our office. Without any proof of successful delivery results, we cannot refund or exchange.