Frequently Asked Questions

Q: How long does it take for Flexi Lexi Fitness to ship my order?

A: 2-4 business days after your order is complete.

Q: How can I cancel my order?

A: Sorry but once the order is complete (that means when you receive Order Confirmation Email from us), we cannot​ cancel your order.

Q: Why is shipping fee $30 USD?

A: We ship from Bangkok, Thailand and this rate is an express rate so that means the package will get to you within 1-4 business days! You will NOT get this rate anywhere else for express international shipping. We use DHL EXPRESS so you can be sure of their reliability and you will receive your package even before you finish your sun salutation (OK..maybe not). It's a fixed rate so whether you order one bralette or 10 pairs of pants from our website, it is $30 USD for shipping. The rate is actually more (much more actually) than $30 USD but we are happy to cover for our lovely customers! 

Please note that if you are from Canada (especially Canada), South America and Africa, it might take about 5-7 business days for packages to be delivered to you.

Please also note that this fee is for Express Shipping from Thailand to your country only. We are not responsible for customs taxes or extra expenses that might occur during or upon delivery of the package.

Q: I still don't have my package. Can you refund my money?

A: Yes, we can send you full refund if the package is signed as successfully delivered but you do not have it with you or if DHL EXPRESS loses your package. With our DHL EXPRESS as our courier, we can guarantee that the packages WILL definitely get to you unless you are not home to receive it. DHL will give you a call to re-arrange the delivery. So please make sure you provide valid telephone number when you check out.

Please note that we CANNOT refund if your package is MIA because 1) you approve for DHL EXPRESS to leave your package at the front door without a signature 2) you refuse your package.

Q: What does "business days" mean? 

A: It means Monday to Friday. You do not count Saturday and Sunday.