We accept Paypal only on our website
(If you would like to pay by credit card, please kindly fill in this Credit card form)
Q: How long does it take for Flexi Lexi Fitness to ship my order?
A: 2-4 business days after your order is complete.
Q: How can I cancel my order?
A: Sorry but once the order is complete (that means when you receive Order Confirmation Email from us), we cannot cancel your order.
Q: Why is shipping fee $15 USD?
A: We ship flat rate international shipping with tracking numbers from Thailand. The shipping fee includes handling, packaging and shipping. It's a fixed rate so whether you order one bralette or 10 pairs of pants, it is $15 USD for shipping.
Q: How long does it take for packages to get to me after they are shipped out?
A: Flat rate international shipping takes 7-18 business days worldwide (1-2.5 months to Canada and Mexico and South Africa and South America) from our Bangkok Airport. Please check Shipping section on the right hand side for more information.
Q: DHL EXPRESS is $55 USD. Is it worth it?
A: Definitely. You will get your order within 4 business days. It could be 5-8 business days to Canada and Mexico and South Africa and South America but no longer than that (except for during the holidays).
Q: Your Thai Post website is in Thai. I cannot read Thai. What do I do?
A: You can easily change the language to English. You can also track it on your country's local post website. Please see a list of tracking websites on your right hand side under Shipping section. For US customers, we strongly recommend you to check USPS website for more details about your packages. When it takes longer than expected, USPS usually leave a notice for you to go pick up the packages yourself at their facility.
Q: OK, so I tracked my package on USPS and the result says "the original post is preparing shipment". Has my package not been shipped out yet when I received Shipped Email with tracking number?
A: Yes your package was shipped on the very day or a day before the Shipped Email was sent out to you. We always ask customers to track the package on our Thai Post website first to see when exactly the package was shipped out. Then 7-18 business days after that, the package should safely get to you. USPS result will show more updates when the package comes out of your country's customs into USPS system, which could take around 7-14 business days after the day it was shipped out. If there is no update on USPS, that means your package is still in the customs and not yet in USPS system.
Q: The update on Thai Post website does not move at all since the day my package was shipped out, what's going on here?
A: The update will show more details when the package leaves your country's customs and into your local post. Sometimes, it does not show the updates at all depending on each country's postal system but please be assured that the packages usually get to anywhere in the world within 7-18 business days.
Q: I still don't have my package. Can you refund my money?
A: Yes, we can send you full refund if the package does not get to you within 30 business days. Either that or we can send you a new package. Please make sure you let us know if you don't have the package with you within 30 business days (and 3 months for Canada, Mexico, South America and South Africa). Please rest assured that we will always find a solution for packages that do not reach their destinations within 30 business days (and 3 months for Canada, Mexico, South America and South Africa).
Q: What does "business days" mean?
A: It means Monday to Friday. You do not count Saturday and Sunday.
Q: Seriously, it's been forever and nothing moves on the tracking website. What's going on here? It's way past 18 business days and I'm not from Canada, Mexico, South Africa or South America.
A: Let us give you an example for a US customer.
Most of the time the packages are in one big mailing bag (kinda like Santa's bag) and there's so many things from Thailand inside (not just Flexi orders) sent from all parts of Thailand to the US on that very day.
A few things in that big mailing Santa bag might not pass the X-ray machine so they have to scan the bag many times, taking out the package one by one until they find out what causes the beep.
That is why the packages are delayed in the US customs.
But once they are out of the customs, they will be passed on to USPS and you will see it in the system.
Please rest assured that if you don't have the package within 30 business days, we will either send you a full refund or a new package express your way. And if the package shows up later (they always do), you won't have to send the payment back to us :)
Customers may return their items that are bought full price for full refund of the items (minus shipping fee) you have paid for.
Customers MUST notify the store right away after they receive the package and find defected or unfitting items and wish to return them.
Customers MUST ship the items back with tracking numbers. PLEASE NOTE THAT ALL ITEMS BOUGHT WITH DISCOUNT CODES ARE FINAL. NO REFUND/RETURN/EXCHANGE ARE ELIGIBLE FOR THESE ITEMS.
Shipping expense back to our shop is the customers' own responsibility. Full refund (minus shipping fee) will be transferred back to your Paypal account once the package is received and checked that they are in 100% condition.
We reserve the rights NOT to refund when..
1. Items are not received back
2. Items are damaged or not in 100% condition
3. Items have been washed/worn
4. Items were bought with promo/discount codes
5. Items were bought more than 2 months ago (or more than 10 days after they were successfully delivered)
Please note that we are not responsible for lost items so it is strongly recommended that you ship your return items back to us with tracking numbers and insurance.
If your package is returned to us by your post office, that means that you haven't provided us with the correct address or have not picked up the package at the post office if the note is left for you when you are not home. The package will be returned to us as "unclaimed" or "returned".
Please kindly note that custom taxes depend on your country's customs and that you are responsible to pay for them. If you do not want to pay for custom taxes and refuse the package, the package will be returned to us as "refused" package.
In both cases, it is your responsibility to contact us to get the package sent back to you ($15 USD shipping fee will have to be sent to our paypal: email@example.com).
If you do not want your order anymore, please let us know and we will refund full amount of your order (minus shipping fee and minus another $10 for restocking fee)
We reserve 2-5 business days (after we receive the package back) of any shipping back and refund for unclaimed/returned/refused packages.
Please click here to download our Return Form
DOMESTIC SHIPPING (THAILAND)
FIXED FLAT RATE International shipping
How to track your items (Please read carefully)
IMPORTANT - PLEASE READ!!!:
This is a list of the websites where you can track your packages
(*Remember to track your item using our Thai post website first to see when it is shipped out from our Bangkok International Airport)
Some international carriers provide tracking. If your order is trackable you can see the link here:
Bulgaria - http://www.bgpost.bg/WebTracking/
Canada - http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=en
Chile - http://www.correos.cl/SitePages/persona/home.aspx
Croatia - http://ips.posta.hr/
Cyprus - http://ips.cypruspost.gov.cy/ipswebtrack/
Estonia - https://veeb.post.ee/eplisweb/main
Ireland - http://track.anpost.ie/
Korea, South - http://service.epost.go.kr/iservice/ems/ems_eng.jsp
Malta - http://trackandtrace.maltapost.com/TrackAndTrace.asp
Mexico - http://www.correosdemexico.gob.mx/ServiciosLinea/Paginas/cemsmexpost.aspx
New Zealand - http://www.nzpost.co.nz/tools/tracking
Portugal - http://www.ctt.pt/feapl_2/app/open/objectSearch/ctt_feapl_132col-cttObjectSearch.jspx?lang=01
Qatar - http://www.qpost.com.qa/map/trackntrace.aspx
Spain - http://www.correos.es/dinamic/plantillas/Particulares.asp
Sweden - http://www.posten.se/tracktrace/TrackConsignments_do.jsp
Saudi Arabia - http://www.sp.com.sa/English/Eservices/Pages/TrackandTrace.aspx
Turkey - http://www1.ptt.gov.tr/en/interaktif/kayitliposta-yd.php
Uruguay - http://www.correo.com.uy/index.asp?H=N&codPag=tyt
USA - https://tools.usps.com/go/TrackConfirmAction!input.action